27 January 2009
To manage facilities of over one million square feet will always be a challenge. However, with the help of Planet FM, Celtic Manor has been able to improve efficiency and customer service.
Based in South Wales and lined up to host the 2010 Ryder Cup, Celtic Manor is a beautiful five star hotel surrounded by fourteen hundred acres which includes three golf courses, tennis courts, numerous bars and restaurants, spa and full conference facilities.
Celtic Manor has been able to reduce costs and save time by moving from their original manual system to Planet FM. Russell Phillips, Vice President of Facilities and Development, commented “Planet FM paid for itself by the end of the first quarter”.
To find out more click here to read the Celtic Manor Case Study.
Tuesday 27 January 2009
Qube Irish Customer Base Passes 50
22 January 2009
Late 2008 saw the number of Qube Property Management Software Customers in Ireland pass 50 when The Square in Dublin purchased the Qube solution. The Square is the country’s largest shopping centre, and currently offers over half a million square feet of trading space. The centre is also a hub for social and leisure facilities. However, the story doesn’t finish here as The Square is currently undergoing a major refurbishment programme and plans to expand in the near future are at an advanced stage.
Property staff at The Square will use the Qube solution to assist in managing service charges across the centre. Delivering control in Service charge expenditure is a key strength of Qube, and no doubt will assist The Square with increasing levels of service to existing customers and attracting new tenancies.
We look forward to assisting The Square with a successful implementation of the software, welcome them into the strong Qube user base and are excited at the prospect of developing another great customer relationship in Ireland.
Qube in Ireland
Some customer relationships have origins that go back many years. The first ever Qube Global Software customer in the Irish Republic, the Clancourt Group, is still a valuable Qube Global Software customer over twenty five years later, as are Osborne King and a number of other long established organisations which followed shortly after.
Qube Global Software has been operating through a local Agent in Ireland since the early 1980s and now sits as a market leader with Qube on both sides of the border. The customers operate in all property sectors including Owners / Investors, Developers, Managing Agents, Occupiers, Public Sector bodies, Financial Institutions and a current growth area, Block Managers. A recent article from the Irish Independent stated that the names of these Qube Global Software customers “reads like a Who’s Who of dynamic property companies” in Ireland.
Les Burke of Qube Global Software’s Irish Agent, Cashelmore remarked “The success of Qube Global Software in Ireland is due to highly successful team work, long standing relationships that continue to develop, localisation and world class software and services.”
Qube Global Software Clients in the Republic of Ireland and Northern Ireland, include:- CBRE, Quinlan Private, Harcourt Developments, Cosgrave Developments, Dublin Port, Reox PLC, Lisney, Tesco Ireland, Ladbrokes Ireland, O’Dwyer Property Management, Titanic Quarter, BTWShiells, Flat Management Services, Ardmore Commercial, Whelan Property Consultants and Northern Ireland Transport Holding Company.
For more information please contact James Lavery in the Qube Customer Relationship Team. jlavery@qubeglobal.com or +44 (0)1529 413131.
About The Square
The Square is Ireland's premier shopping centre. The Square boasts unrivalled access on foot, by car, LUAS, bus and taxi. With over three thousand spaces there is always plenty of parking. The centre is serviced by thirteen bus routes and is the terminus for the Luas Red Line.With over one hundred and sixty stores, eleven restaurants and a multiplex cinema, the Square has everything for a great family day out.
Late 2008 saw the number of Qube Property Management Software Customers in Ireland pass 50 when The Square in Dublin purchased the Qube solution. The Square is the country’s largest shopping centre, and currently offers over half a million square feet of trading space. The centre is also a hub for social and leisure facilities. However, the story doesn’t finish here as The Square is currently undergoing a major refurbishment programme and plans to expand in the near future are at an advanced stage.
Property staff at The Square will use the Qube solution to assist in managing service charges across the centre. Delivering control in Service charge expenditure is a key strength of Qube, and no doubt will assist The Square with increasing levels of service to existing customers and attracting new tenancies.
We look forward to assisting The Square with a successful implementation of the software, welcome them into the strong Qube user base and are excited at the prospect of developing another great customer relationship in Ireland.
Qube in Ireland
Some customer relationships have origins that go back many years. The first ever Qube Global Software customer in the Irish Republic, the Clancourt Group, is still a valuable Qube Global Software customer over twenty five years later, as are Osborne King and a number of other long established organisations which followed shortly after.
Qube Global Software has been operating through a local Agent in Ireland since the early 1980s and now sits as a market leader with Qube on both sides of the border. The customers operate in all property sectors including Owners / Investors, Developers, Managing Agents, Occupiers, Public Sector bodies, Financial Institutions and a current growth area, Block Managers. A recent article from the Irish Independent stated that the names of these Qube Global Software customers “reads like a Who’s Who of dynamic property companies” in Ireland.
Les Burke of Qube Global Software’s Irish Agent, Cashelmore remarked “The success of Qube Global Software in Ireland is due to highly successful team work, long standing relationships that continue to develop, localisation and world class software and services.”
Qube Global Software Clients in the Republic of Ireland and Northern Ireland, include:- CBRE, Quinlan Private, Harcourt Developments, Cosgrave Developments, Dublin Port, Reox PLC, Lisney, Tesco Ireland, Ladbrokes Ireland, O’Dwyer Property Management, Titanic Quarter, BTWShiells, Flat Management Services, Ardmore Commercial, Whelan Property Consultants and Northern Ireland Transport Holding Company.
For more information please contact James Lavery in the Qube Customer Relationship Team. jlavery@qubeglobal.com or +44 (0)1529 413131.
About The Square
The Square is Ireland's premier shopping centre. The Square boasts unrivalled access on foot, by car, LUAS, bus and taxi. With over three thousand spaces there is always plenty of parking. The centre is serviced by thirteen bus routes and is the terminus for the Luas Red Line.With over one hundred and sixty stores, eleven restaurants and a multiplex cinema, the Square has everything for a great family day out.
Tuesday 20 January 2009
A successful 2008 for Qube Global Software
19 January 2009
Last year was a successful year for Qube Global Software. The addition of new customers to their already impressive customer base, the launch of Open Doors (the only exhibition to focus purely on property and facilities management software) and a move to larger premises in Central London were some of the highlights of 2008.
The Qube Property Management solution installed their 50th system in Ireland bringing their total customer base to nearly 450.
Existing users of Qube Property Management software can be confident that they will continue to be well supported on a day to day basis, with over 90% of reported incidents being resolved on the same day by our dedicated support team.
The Planet Facilities Management solution secured 29 new customers including Guy’s Hospital and Cornwall NHS Trust, as well as Cambridge University, Xchanging and Murex Abbott Biotech. This takes Planet’s customer base to over 280 supported customers.
The Horizon Property Management solution added London and Cambridge Properties and A.S. Watson to their European customer base as well as three more successes in the Middle East. They also assisted a number of current customers with upgrades to the current version of the software, including Scottish and Newcastle Pub Enterprises and The National Trust.
Horizon also launched their new Business Intelligence module. Horizon Vision has been very well received by current customers and prospects alike due to its highly visual dashboards and its ability to provide a clear view of business that decision makers require.
Training was another area of success throughout the company with nearly 1,500 people attending our sessions for the Qube solution. Horizon launched a series of free Knowledge Sessions for customers focusing on various aspects of the systems capabilities. These were very much in demand; every session has been fully booked and another series will be run throughout 2009.
In June 2008, Qube Global Software moved its London operation to larger premises in the heart of the City. This will allow for further expansion as the organisation continues to grow and compete in the marketplace.
A number of events were held throughout the year, including the Qube Roadshow, which took the Qube Property Management solution to various locations throughout the UK and Ireland. Qube and Horizons annual customer events were held at The Royal Opera House and Lords Cricket ground in London, bringing in record numbers of attendees.
Open Doors was launched in November 2008, aiming on filling the void left by the closure of the annual PCS exhibition. The event was well received offering property owners, investors, managing agents and occupiers (as well as block and facilities managers) the opportunity to view some of the leading software solutions currently available.
Despite the current economic climate, Qube Global Software is geared for an impressive 2009. A second Open Doors exhibition is planned at the King Street office in Central London in the autumn; additional events, such as the Qube Roadshow and the Customer Forums for each product are on the calendar.
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